Your partner for the outsourcing of your Contact Center activities:

  • Customer care services

    Customer Service, Assistance 24/7, Infoline, debt collection, ...

  • Sales services

    Appointment making, up & cross-selling, traffic generation, telesales, ...

  • Marketing services

    Lead generation, update and enrichment of databases, ...


Your partner to support you in the management of your Contact Center:

  • People

    Recruitment, selection, training, coaching, ...

  • Processes

    Audit and consultancy, process mapping, forecasting & sizing, ...

  • Technology

    VoIP communication platform, self services, call routing, ...

Our approach

  • End-to-end solutions

    Design, implementation and execution of Contact Center solutions, ...

  • A multi-channel approach

    Integration of all the communication channels: telephone, e-mail, fax, sms, chat, web, ...

  • An engagement on quality

    Measuring call handling and data qualilty and customer satisfaction, ...

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Member of

  • http://www.contactcentres.be/
  • http://www.bdma.be/
  • http://www.ccic.be/