Requirements:
You are an experienced customer adviser
Your knowledge and motivation make you a key player in your group
You have the dynamism and charisma needed to be a coach and strive to continuously improve the performance of your operators
You are communicative and results-oriented and have good organisational skills
You are flexible and are ideally seeking a full-time job
Mission:
Report to the Service Delivery Manager and manage the quality and performance of your team
Coach customer advisers
Check call statistics
Give instructions to Floorwalkers and work with them to assess training needs (including refresher training and new types of training)
Discuss the team’s performance and results with the Service Delivery Manager
Liaise with other departments (HR, communication, etc.)
Attend training courses to maintain a high level of knowledge
Carry out administrative tasks
