N-Allo offers support and advice in relation to contact centre technology.
We have a full VoIP communication platform based on Avaya technology. Other specific external applications were integrated into this basic platform.
Our technology enables us to develop customised solutions, adapted to your needs, while drawing on a wealth of associated experience acquired through work with various customers.
In this way you can enjoy leading-edge technology that boasts many related services at a limited cost.
Which support services are we offering you?
- Provision of all the features of a communication platform in shared mode (Software as a Service (SaaS) model).
- Self-service offering.
- Routing of all types of interaction.
- Development of customised applications enabling provision of supplementary services, many of which are based on integration between the communication platform and the client’s management applications.
What is the SaaS model?
This model provides solutions combining resources, services and expertise that enable companies to fully outsource an aspect of their IT system and to class it as operational rather than capital expenditure This service is entirely based on Internet technology. Accordingly, the local infrastructure required is reduced to the bare minimum.
What are the benefits of the SaaS model?
Cutting costs
- Limited IT investment (CAPEX).
- Economies of scale.
- Exchanges of expertise and experience.
- Limited IT support costs.
Intégration
- Integrated communication.
- Convergence between communication channels.
- Integration with back-office and external applications.
Availability
- Interconnected sites in an IP environment.
- Availability and security at the same time.
